Frequently Asked Questions about SuperEncryptor
What can I do if I forget my passwords?
No matter you are registered or non-registered user, once you forget the password for "File Encrypt", "Hide Encrypt", and "Encrypt To EXE", it is useless to ask us for help, because there is nothing we can do.
For the folders protected with "Password-Protect Folder", registered users can enable "Recover Folder Urgently" to recover them, but that is not available for non-registered users.
We can provide help for those who forget the password to enter SuperEncryptor, but not for non-registered users, considering registered users’ securities. I claim again that there is no universal key! In addition, don’t format the keydisk, which is equal to losing password!
What will be noticed when SuperEncryptor is run in VISTA?
During encryption or decryption, SuperEncryptor need read and write the disk continually, so the authority of the administrator is required for normal running. Because of the UAC of VISTA, even if running SuperEncryptor under the administrator account, the warning message will appear: User Account Control.
An unrecognized program will visit your computer. Unless you know its source or have used it before, DO NOT run the program......, "cancel" "permit", now click "permit" and you can run SuperEncryptor normally.
For convenience, you are suggested to cancel the UAC control, here is the method: click "Start"-> "All the programs"-> "Accessories"-> "Run"-> put in "msconfig"-> click "confirm"->"tool"->"forbid UAC"->"startup", and then reset the computer.
In this way, you can run SuperEncryptor without the warning message.
Why am I asked to input the password to enter SuperEncryptor when I use the software for the first time? What is the password?
It is certain that SuperEncryptor is not used for the first time on this computer. If it is, you will be asked to set up a password first. After that you’ll need it every time to enter SuperEncryptor. Perhaps you or others once used SuperEncryptor on the computer, so the password is the former one.
Is it safe to hide passwords in the encrypted file?
Yes, it’s absolutely safe because the passwords have been encrypted before hidden in files!
Will the hidden or encrypted folders be lost if I use disk defragmenter software or sweeper software?
They won’t be lost absolutely!
How to uninstall SuperEncryptor?
SuperEncryptor has the function of uninstalling, which makes you delete all files, program group, registry information and shortcut of SuperEncryptor conveniently. It is quite easy, click "Start" -> "All Programs" -> "SuperEncryptor" -> "Uninstall SuperEncryptor", then input a correct password. Pay attention that you need password to uninstall SuperEncryptor. The password for uninstalling SuperEncryptor is the same as the one used to startup SuperEncryptor. Notice: Uninstalling doesn’t mean uninstall the registration information for SuperEncryptor, and you can’t increase the evaluation days by reinstalling SuperEncryptor after uninstalling it either.
Will the encrypted files/folders on hard disk be decrypted or restored automatically after I uninstall SuperEncryptor?
It is obviously impossible for SuperEncryptor to tell the password for each encrypted file on hard disk and decrypt them automatically! If it does, there will be no security for SuperEncryptor at all!
Please decrypt or restore the encrypted files/folders on hard disk before uninstalling SuperEncryptor or before the deadline of 30 evaluation days. As to the users who have surpassed the 30 evaluation days, they will be given the last chance to use it.
During the evaluation period, non-registered users should not encrypt important files/folders with SuperEncryptor.
All files and folders with hidden attribute not hidden by SuperEncryptor on the hard disk become invisible, even if I select "Show hidden files and folders" in "Folder options" in Windows Explorer. What shall I do?
Because you have clicked "Do Not Show Hidden Files" button in "Protect Folder". You need only click the button again. It will then turn into "Show Hidden Files" button.
Now, the folders hidden by SuperEncryptor are still invisible, but they have lost a layer of protection!
Why do the files and folders in the folder hidden/password-protected with SuperEncryptor all disappear after I unhide/unprotect it?
There is only one reason: The files and folders in the folder are all with hidden attribute. After you hided/password-protected the folder, you pressed "Do Not Show Hidden Files" button. To solve the problem, refer to the question above.
What can I do if I delete a folder carelessly after protecting it with "Password-Protect Folder" out of "Protect Folder"? Could I backup the folders with password protection?
It doesn’t matter because the one you’ve deleted is only a symbol, not the real contents. To solve the problem, enter "Protect Folder" and unprotect the folder, then the contents in it will come out.
It is meaningless to backup the folders with password protection because what you backup is only a symbol, while the real contents are in the same partition on the disk. You can not see them only because they have been specially managed.
- How to use the function of "Password-Protect Folder" well in the local area network?
For example, there is a folder named "abcd" on disk D of computer A. After password-protecting "abcd" with SuperEncryptor on computer A, how can I visit "abcd" through computer B with the password?
At first, you should guarantee that computer B is entitled to read and write files on computer A.
Second, you should map disk D on computer A to a disk (for example, disk K) on computer B. (please consult references by yourself about how to map)
Now, double-click the file "abcd" on disk K (in fact, it is "abcd" on disk D of computer A), then input the correct password, and you can open the folder.
Can I open on other computers the files/folders encrypted on my computer?
The files encrypted with "Encrypt To EXE" can be decrypted on other computers which don’t install SuperEncryptor. Certainly, you must have the correct password.
Files encrypted with "File Encrypt" or "Hide Encrypt" can be decrypted on computers which install SuperEncryptor.
Folders protected with "Password-Protect Folder" can not be copied to other computers directly to be unprotected, but you can do as follows: enable "Password-Protect Folder" on a flash disk or portable hard disk to protect the folders, and connect the flash disk or portable hard disk with another computer which has installed SuperEncryptor, thus they could be unprotected and used.
Folders hidden with "Hide Folder" can be unhidden and used only on your computer.
Frequently Asked Questions about Super USB Secure
- What if I forgot the password
for Super USB Secure?
Password issues are sensitive, and technical support is only for registered users; if you forget your password, please attach your registration code information while sending a mail. But if you forget the password of a file encrypted by "Encrypt to EXE", we are sorry that we can do nothing for you no matter you are registered users or not.
- What operating systems are
available for using Super USB Secure?
Super USB Secure could run under Windows 2000/2003/XP/VISTA/windows 7, but not for windows 98/ME/NT.
- Is it necessary to set
passwords for both of my USB respectively?
Of course, it is. Even if in the same removable hard disk, different partitions need to set passwords respectively. Once password is set, it will be kept the same no matter in which computer the USB flash disk, removable hard disk, memory card or memory stick is applied.
- Is it necessary to register
for both of my USB flash disks espectively?
Of course, it is. Even if in the same removable hard disk, different partitions need to register respectively but with the same registration code, i.e. it is unnecessary to pay for more than one Super USB Secure registration code. Once registration is finished, it is unnecessary to re-register even if USB flash disk, removable hard disk, memory card or memory stick is applied in any other computer, i.e. it is also effective. One Super USB Secure registration code is able to be applied in multiple USB flash disks, removable hard disks, memory cards or memory sticks (no more than three) by registered user himself. For enterprise users, please register enterprise-version registration code for bulk usage of registration code.
- Will it be safe to hide or
encrypt with Super USB Secure?
Data hidden by "Super USB Secure" is highly safe and effective under windows safe mode or even DOS. To attain top safety, it is strongly recommended to format USB flash disk, removable hard disk, memory card or memory stick to exFAT, which is hardly to be decrypted by existing technique today. If your files or folders are confidential, it is strongly recommended to encrypt with "Encrypt to EXE", and then hide with "Hide One" or "Hide All" to protect your encrypted files or folders impregnably.
- Why I cannot register
successfully by taking advantage of the registration
code provided by author? Why there is general
suggestion: "unregistered version"?
There are two possible reasons, one is incorrect serial number, one is incorrect registration code. For example, "2" and "Z", "P" and "R", "5" and "S" may be mixed. Please try to ""copy" and "paste" in registry to minimize errors.
- When files have been hidden
in USB flash disk, removable hard disk, memory card
or memory stick by Super USB Secure, what to do if
Super USB Secure itself is deleted by someone?
Never mind. Your hidden files will come back completely as long as Super USB Secure backup (also can be downloaded from website if unavailable in hand) is recopied to USB flash disk, removable hard disk, memory card or memory stick. And, it is unnecessary to re-register (if you have ever registered) or reset password for Super USB Secure.
- What if I forgot the password for Super USB Secure?